Refund policy

Return & Refund Policy

All sales are final. We do not accept general returns or exchanges unless specifically approved under the conditions outlined below.

Eligibility for Returns
Returns are only considered in limited cases where an item arrives damaged or defective. To request a return review, you must contact us within 3 days of receiving your order with clear photo or video evidence of the issue.

Non-Returnable Items
Personal use items and hygiene-related products are strictly non-returnable under any circumstances.

Return Approval Process
If your request is approved, you will be provided with return instructions. Customers are responsible for all return shipping costs. We do not provide prepaid return labels.

Inspection & Refunds
All returned items must be received and inspected by our returns team before any refund is issued. This process may take several business days after delivery.

• If the item is confirmed to be defective or damaged, a refund will be issued.
• If the item shows signs of use, damage caused by the customer, or does not meet return conditions, the return may be rejected.

Partial Refunds
In cases where the item is returned with minor damage, missing parts, or reduced condition, a partial refund may be issued at our discretion.

Final Decision
All return and refund decisions are made solely by our returns team after inspection. By purchasing from our store, you agree to this policy.